Course Fees, Payments, and Refunds
1. Training Services QLD will ensure that all fees are clear and transparent on the course flyer or other marketing material
2. Fees include all fees that the student is required to pay to complete the course, including:
a. Enrolment/Administration Fees
b. Tuition Fees
c. Fees for materials, including textbooks
d. Any other fee component that is a mandatory fee to complete the course
3. Please refer to the course information regarding course fees, including any required deposit, administration fees, materials fees,
and any other charges (if applicable)
4. In line with the Training Services QLD’s Fee Protection Policy, Training Services QLD will not collect more than $1,500 prior to course
commencement
5. Certificates and Statements of Attainment are issued to students who are assessed as competent in the
units completed. The cost of the certificates is included in the course fees. Please note that a requested
reissue of Certificates or Statements of Attainment will incur a fee of $80.00
6. Refunds may be made in the following circumstances:
a. Participants have overpaid the administration charge
b. Participants enrolled in training that has been terminated by Training Services QLD
c. Participant advises Training Services QLD at least 48 hours prior to course commencement that they are
withdrawing from the course
d. If the participant withdraws from a course or program, prior to course commencement, due to
illness or extreme hardship as determined by Training Services QLD
e. If Training Services QLD fails to provide the agreed services
f. No refunds will be issued once the student has commenced the course.
7. A deposit of no more than $1,500 is required prior to course commencement. This deposit is to confirm a
place in the course. Please refer to the course flyer or our website for the deposit amount required
8. A non-refundable administration fee of $100 is required to be paid prior to course commencement, which
is included within the deposit fee. However, students may be entitled to a refund of the remainder of the
deposit in line with point 6 of this clause. If the total course fee is less than $100, then the total of the
course is to be paid prior to course commencement to secure a place within the course.
9. Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student
requests a reissue of their Certificate or Statement of Attainment, a re-issue fee of $80 will be charged.
Payment Plan
For course fees that are more than $1,500 a payment plan is available:
a) Payment #1
A deposit to be paid prior to course commencement of up to $1,500. This includes a non-refundable
administration fee of $150
b) Payment #2
A Progress Payment, to be paid following course commencement, of 50% of the remaining fees
c) Payment #3
A Midway Payment, to be paid at the halfway point of the course, will be 50% of the remaining fees
d) Payment #4
A Final Payment, to be paid prior to course completion, will be the remainder of the fees.
An alternative Payment Plan can be arranged with the mutual agreement of the Student and Training Services QLD.
Fee Protection and Prepaid Fee Threshold
1. Training Services QLD will not hold more than $1,500 at any time for an individual student.
2. To confirm a place on a course, Training Services QLD requires a minimum deposit, which will not exceed $1,500 per
individual student, prior to course commencement. If the full course fees are below $1,500, the full
fees may be required prior to course commencement. Please refer to the course information for an
outline of all course fees.
3. Following course commencement, full fees will be required to be paid by either a payment plan (if
remaining fees are over $1,500), or in full (if the remaining fees are below $1,500) for tuition and other
services yet to be delivered.
4. If Training Services QLD is unable to provide services for prepaid services, Training Services QLD will place the student into an
equivalent course such provided that:
• The new location is suitable to the student; and the student receives the full services for which they
have prepaid at no additional cost to the student; or
• The student will be refunded all prepaid fees for services that are not able to be provided.